Thomas Nguyen-Lien

Thomas Nguyen-Lien is not only a name that easily rolls off the tongue but it’s a name that will soon become the gold standard for global customer care. Holding the title of General Manager – Customer Advisory Service at VOSKER, Thomas has been instrumental in revolutionising traditional consumer-centric philanthropies. He has not only optimised existing customer pillars but implemented highly successful processes within his department which have allowed them to efficiently utilise the power of the technology to better serve all customers on any given platform. By progressively articulating a more comprehensive vision for the institution via bold, strategic and inspirational actions, one would describe his movements as simply pioneering. The focal point for all of Thomas’s strategies has been to ensure that the needs, wishes and desires of all consumers are not only met but greatly exceeded. In order to flesh out this notion, Thomas has actively customized all company metrics and led all internal consumer-facing hypergrowth in terms of calls and requests. He continues to improve all processes while teaching his teams to deliver with excellence. His rejection of top-down mandates and adoration for collaborative efforts ensures that success is a shared commodity amongst his peers and coworkers. By highlighting the increasing gap between clients and organisations and easily correcting these missteps, Thomas is VOSKER’s secret weapon when it comes to satisfying both the needs of the business and those of their audience in an authentic and reliable manner – no matter the industry or environment.